Curse

Tullzinski · Jan 12, 2010, 07:29 PM // 19:29

Quote:

Originally Posted by Jeremiah of Lanvin

Where to begin...about a week ago my guild wars account got hacked for the second time in two weeks...like the first time I had to wait a few days before I received help from the support group...here's their first explanation for me getting hacked twice in a row:

Your account has been accessed by a Real Money Trading company from China again. This indicates a a larger issue. We recommend that you run a full virus scan on your computer before entering any new password information to ensure the security of your account.

I believed them and updated all my virus scanners and removed all bad 'stuff'...after a few days I still didn't get a response for helping me resetting my password (resetting via the log in screen didn't work).

Pretty bad support blunder, however something is missing here:

What occured between the first time you were hacked and the second time? Did you update and run any scans after the first hacking incident? From your post you lead me to believe that you did not since you mention that "I believed them and updated all my virus scanners", after the second hacking incident!?!

It took TWO times for you to get hacked by what appears to be the SAME Hacker for you to "remove all the bad stuff". With the new requirement to have a character name the hacker had to know your character names, unless this happened before the new security changes.

I find it very curious that the phrase " Your account has been accessed by a Real Money Trading company from China AGAIN. appears. This is screaming infected computer!!!

I have to ask: Did you use any of the gold/item buying sites?

After everything people have been through lately getting ANET to add additional security measures you manage to get hacked twice in two weeks by what is most likely the same person!!! Give me a break!!!

Again, agreed resetting and sending you the wrong account is a very bad support error. IMO your errors are worse.

Also noticed that the support email asks you to update and run a full scan BEFORE putting in your new password. Did you do that?

Killed u man · Jan 12, 2010, 07:32 PM // 19:32

Who was the GM in charge that was helping you? If it was the same clown who effed my acount up, I might actually reopen my ticket.

Tullzinski · Jan 12, 2010, 08:29 PM // 20:29

Support people were probably beating their heads against the wall after the incident happened AGAIN!!! So far this is maybe the second type of this error to occur in 4+ years that I have seen.

This guy and Killed, while it is a bad error. IMO it is not the HUGE security issues that we had before.

Also this is strange too from the second email correcting the blunder:

Please disregard those passwords as they have since been expired.

How long did this sit for those passwords to have expired.

Maybe I am the only one but there is more to this story than we are getting....

Jeremiah of Lanvin · Jan 12, 2010, 08:30 PM // 20:30

Quote:

Originally Posted by Tullzinski

Pretty bad support blunder, however something is missing here:

What occured between the first time you were hacked and the second time? Did you update and run any scans after the first hacking incident? From your post you lead me to believe that you did not since you mention that "I believed them and updated all my virus scanners", after the second hacking incident!?!

It took TWO times for you to get hacked by what appears to be the SAME Hacker for you to "remove all the bad stuff". With the new requirement to have a character name the hacker had to know your character names, unless this happened before the new security changes.

I find it very curious that the phrase " Your account has been accessed by a Real Money Trading company from China AGAIN. appears. This is screaming infected computer!!!

I have to ask: Did you use any of the gold/item buying sites?

After everything people have been through lately getting ANET to add additional security measures you manage to get hacked twice in two weeks by what is most likely the same person!!! Give me a break!!!

Again, agreed resetting and sending you the wrong account is a very bad support error. IMO your errors are worse.

Also noticed that the support email asks you to update and run a full scan BEFORE putting in your new password. Did you do that?

Never used any of those gold/item buying sites...
Nobody knows the password...only used that password for guild wars and guess what I had the same pw for four years...then I changed it because of the red text and 3 hours later I was hacked...

And yes I updated my virus scanners before I entered the new password...not that I really feel the need to convince you

First you suppose all my errors and then you say they're worse than theirs while I never even made an error

gone · Jan 12, 2010, 08:38 PM // 20:38

Quote:

Originally Posted by Tullzinski

Support people were probably beating their heads against the wall after the incident happened AGAIN!!! So far this is maybe the second type of this error to occur in 4+ years that I have seen.

This guy and Killed, while it is a bad error. IMO it is not the HUGE security issues that we had before.

Also this is strange too from the second email correcting the blunder:

Please disregard those passwords as they have since been expired.

How long did this sit for those passwords to have expired.

Maybe I am the only one but there is more to this story than we are getting....

I'm sure there is more to the story. on both sides.
as far as the "please disregard blah blah blah" it looks like the support liaison realized what they farged up and kinda corrected it.

"Whooops, I just gave your account info away(to another user), but I deleted/invalidated that info(along with the other person's account info) and tried adding new stuff to your account as well as theirs" sounds about right to me.

jonnieboi05 · Jan 12, 2010, 09:03 PM // 21:03

Quote:

Originally Posted by Tullzinski

Pretty bad support blunder, however something is missing here:

What occured between the first time you were hacked and the second time? Did you update and run any scans after the first hacking incident? From your post you lead me to believe that you did not since you mention that "I believed them and updated all my virus scanners", after the second hacking incident!?!

It took TWO times for you to get hacked by what appears to be the SAME Hacker for you to "remove all the bad stuff". With the new requirement to have a character name the hacker had to know your character names, unless this happened before the new security changes.

I find it very curious that the phrase " Your account has been accessed by a Real Money Trading company from China AGAIN. appears. This is screaming infected computer!!!

I have to ask: Did you use any of the gold/item buying sites?

After everything people have been through lately getting ANET to add additional security measures you manage to get hacked twice in two weeks by what is most likely the same person!!! Give me a break!!!

Again, agreed resetting and sending you the wrong account is a very bad support error. IMO your errors are worse.

Also noticed that the support email asks you to update and run a full scan BEFORE putting in your new password. Did you do that?

This is EXACTLY what I was wondering. I definately do not think the OP is telling us the full story and/or is lying about something (such as the whole "I did not go to any gold selling sites" and "I did a virus check BEFORE changing my password" yada yada yada.

Just my $.02 on the matter.

Regina Buenaobra · Jan 12, 2010, 09:24 PM // 21:24

Quote:

Originally Posted by Jeremiah of Lanvin

Okay...this is gonna be one massive text (and forgive me for lousy grammar and vocabulary English isn't my primary language)

Where to begin...about a week ago my guild wars account got hacked for the second time in two weeks...like the first time I had to wait a few days before I received help from the support group...here's their first explanation for me getting hacked twice in a row:

Your account has been accessed by a Real Money Trading company from China again. This indicates a a larger issue. We recommend that you run a full virus scan on your computer before entering any new password information to ensure the security of your account.

I believed them and updated all my virus scanners and removed all bad 'stuff'...after a few days I still didn't get a response for helping me resetting my password (resetting via the log in screen didn't work).

Now this is where they really dropped the ball...my e-mail adres is Posting your email is a bad idea ...today I got this mail:

Thank you for contacting NCsoft(R) Support! Your gw game account Posting your email is a bad idea password has been reset to *******. Be aware that passwords are case-sensitive.

They send me the name of another person's e-mail...and his new password...how messed up is that? Funny thing is I still can't play guild wars!!!

Update:
Thank you for contacting NCsoft(R) Support! Your PlayNC master account Posting account details is a bad idea password has been reset to ******. Be aware that passwords are case-sensitive.

Once again...wrong account and thus wrong e-mail

Could you please forward the entire email ticket to [email protected]. We will look into this right away. Thanks.

gone · Jan 12, 2010, 09:55 PM // 21:55

Quote:

Originally Posted by Tom Swift

the incredible mistake support made in TWICE sending him the info from a different person's account

3x counting Cronk and a possible 4th if Killed u man's incident can be confirmed.

Zehnchu · Jan 12, 2010, 10:09 PM // 22:09

Quote:

Originally Posted by Tullzinski

Maybe I am the only one but there is more to this story than we are getting....

No you are adding in stuff and not reading his post and assuming things with absolute no facts then trying to fill in the gaps thinking something is missing.

Jeremiah of Lanvin · Jan 12, 2010, 10:11 PM // 22:11

Okay this wasn't what I had in mind when I started this thread

First of all yeah I am an amateur when it comes to computers so maybe it was my own fault that I got hacked (twice omg!!!!) altough I must repeat: I've never been to a gold buying website honestly....and never gave me password to anyone! Also I had the same pw for years and never had any problems...when I changed it because of the red text the problems began!

But it was never my intention to blame anet that I got hacked...all I wanted to say was that they send me those account informations of other persons...and when I read the information I started with I don't really think it would appear I'm accusing of anet for getting my account hacked...And finally...I was able to change my pw through ncsoft like...5 min after I started this thread through the help of guildwars support (whom I thanked in a mail and do so at this moment again)...

End · Jan 12, 2010, 10:38 PM // 22:38

Quote:

Originally Posted by JonnieBoi05

Yep. That's common bussiness ethics- to cover one's tracks in case of severe mess-ups. But hey, isn't it PlayNC that's at fault here and not Arena.Net? Or am I mistaken?

It's true that it's not anets fault...It's also true though that anet's gonna have to pick up after ncsofts RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO ups...

*points at my character name in the login screen*

jonnieboi05 · Jan 12, 2010, 10:45 PM // 22:45

Quote:

Originally Posted by End

It's true that it's not anets fault...It's also true though that anet's gonna have to pick up after ncsofts RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO ups...

*points at my character name in the login screen*

Sadly this is true. But Arena.Net is doing an amazing job at picking up after NC's constant f*ck ups/refusal of security improvement.

Tullzinski · Jan 12, 2010, 10:47 PM // 22:47

Quote:

Originally Posted by Jeremiah of Lanvin

Never used any of those gold/item buying sites...
Nobody knows the password...only used that password for guild wars and guess what I had the same pw for four years...then I changed it because of the red text and 3 hours later I was hacked...

And yes I updated my virus scanners before I entered the new password...not that I really feel the need to convince you

First you suppose all my errors and then you say they're worse than theirs while I never even made an error

While you may want to make this about the (IMO) rare screwup by support, there are other issues that are very important and fresh in many people minds about the security holes.

Your getting hacked 3 hours after changing your password screams keylogger. While you do not have to explain what you did it would help to be very specific to find out if it is indeed ANET/NCsoft still having issues or if you are the victim of some kind of keylogger.

Despite what anyone here thinks (fay vert) this is important stuff to find out because of all the new security updates that everyone here (myself included) asked for repeatedly. If you do not believe me then check out my posts in these threads. Hardly what I would consider a cheerleader for ANET or a blame the OP first person.

http://www.guildwarsguru.com/forum/a...t10419779.html
http://www.guildwarsguru.com/forum/p...tml?t=10416505

Again I AGREE that it is a big blunder on the part of support. But this is not like the reports we were seeing almost daily of people being hacked. There are just too many questions that need to be clarified that have nothing to do with one support person screwing up.

If you were the victim of a keylogger then say so and I will be happy to move on. If not then please provide as much information as possible to what happened.

You claim no errors on your part, are you aware of the recent security upgrades to ANET and NCsoft sites? You state that ANET excuse for you being hacked twice was due to Real Money Traders (RMTs) from China the way you state this is like ANET made this up. However there was a rash of accounts being hacked by the RMTs. This event led to the recent account security upgrades. 2 weeks later you come on here with your story of being hacked twice in 2 weeks and the support screw up.

While I do not deny (nor did the support guy deny) the screw up this may be a deeper issue. But on the surface it looks like your computer may have been comprimised or your information was taken from some other website breech (also recent), but I throw out the second possibility since you changed your password.

For the ANET upgrade, How did the hacker get any of your character names to access your account the first time? If you have any clue to this it would help to shed some light on the security issue. The second time I can understand since the hacker was in your account previously.

Or

How did the hacker get your old password the first time to be able to change it on the NCsoft website? this is now a requirement to change the password from the NCsoft site. Perhaps from the website breech, but then how did they manage to get in a second time.

What exact dates did the first and second hackings occur?

What was the results of the scans was any "bad stuff" found? If so what.

Another thing I find curious is that you do not mention any item losses or things stolen/deleted, originally you mention that you still cannot access your account but the second email from support corrected this issue. Did the second email not give you access to your account.

Tullzinski · Jan 12, 2010, 10:56 PM // 22:56

Quote:

Originally Posted by Jeremiah of Lanvin

Okay this wasn't what I had in mind when I started this thread

First of all yeah I am an amateur when it comes to computers so maybe it was my own fault that I got hacked (twice omg!!!!) altough I must repeat: I've never been to a gold buying website honestly....and never gave me password to anyone! Also I had the same pw for years and never had any problems...when I changed it because of the red text the problems began!

But it was never my intention to blame anet that I got hacked...all I wanted to say was that they send me those account informations of other persons...and when I read the information I started with I don't really think it would appear I'm accusing of anet for getting my account hacked...And finally...I was able to change my pw through ncsoft like...5 min after I started this thread through the help of guildwars support (whom I thanked in a mail and do so at this moment again)...

Glad to hear that you got your account back

.

Still would like to know the details due to the recent security issues that I linked previously.

CyberNigma · Jan 12, 2010, 11:01 PM // 23:01

This doesn't bode too well for Guild Wars 2, no matter how good it is. When the reviews/blogs come out talking about it, you can rest assured at least some of the bigger ones will comment about previous security problems with NCSoft and link to these and other forums, just as many of them are doing now with regards to Guild Wars and Aion.

This may not appear too bad now since it concerns a game that was effectively given up on, but it's most certainly going to re-surface around the time Guild Wars 2 shows up. Even when everything is fixed (which I am sure it will be, eventually), it's still enough to scare people off.

After all, who wants to buy a game and spend time in it from a company with a history of security issues (real or not is irrelevant as the appearance of having security issues is enough for many people).

When the dupe issues popped up, quite a few posts pointed back to the Diablo era and the fact that many of the devs came from Blizzard. Hopefully they'll keep those issues in mind as they devote more resources to straightening all of this out.

EDIT: Of course now Diablo 3 is coming sometime in the near future, though it's been a considerable length of time since the last one, which helps people to forget the bad and only remember the good.

Karate Jesus · Jan 12, 2010, 11:02 PM // 23:02

Quote:

Originally Posted by Jeremiah of Lanvin

Okay this wasn't what I had in mind when I started this thread

First of all yeah I am an amateur when it comes to computers so maybe it was my own fault that I got hacked (twice omg!!!!) altough I must repeat: I've never been to a gold buying website honestly....and never gave me password to anyone! Also I had the same pw for years and never had any problems...when I changed it because of the red text the problems began!

But it was never my intention to blame anet that I got hacked...all I wanted to say was that they send me those account informations of other persons...and when I read the information I started with I don't really think it would appear I'm accusing of anet for getting my account hacked...And finally...I was able to change my pw through ncsoft like...5 min after I started this thread through the help of guildwars support (whom I thanked in a mail and do so at this moment again)...

You still need to forward Gaile those emails like Regina asked. They really want to figure out what happened so it doesn't happen to other users.

roadrunner meep meep · Jan 13, 2010, 12:29 AM // 00:29

It was my account Information he recieved we are both currently fixing the situation.
Vry scary stuff.

As well i sent in a Gm ticket about the issue and they quikly responded saying they indeed did make that mistake. but as soon as it was realized what happened they made they password that was sent invalid.

and im still unable to log onto my account due to the fact i havent recieved the new pass word any thought??

Karate Jesus · Jan 13, 2010, 12:50 AM // 00:50

Quote:

Originally Posted by roadrunner meep meep

and im still unable to log onto my account due to the fact i havent recieved the new pass word any thought??

Contact Gaile on her support talk page here. She'll help you out.

greenthumb · Jan 13, 2010, 12:58 AM // 00:58

Quote:

Originally Posted by roadrunner meep meep

It was my account Information he recieved we are both currently fixing the situation.
Vry scary stuff.

As well i sent in a Gm ticket about the issue and they quikly responded saying they indeed did make that mistake. but as soon as it was realized what happened they made they password that was sent invalid.

and im still unable to log onto my account due to the fact i havent recieved the new pass word any thought??

Just wondering (rhetorically), when did NCsoft realize what happened? After it became an issue on these boards, and communications were sent to ANet?

How many incidents are going on which NCsoft hasn't yet realized that they may have made an error?

With all the recent concerns about security breaches and account hacks, and some degree of "fingerpointing" at players for lack of maintaining secure account credentials, this is incredibly irresponsible on the part of NCsoft. Their processes are obviously lacking in a number of areas.

roadrunner meep meep · Jan 13, 2010, 01:08 AM // 01:08

how can i screen shot something that wasnt ingame. as well ive sent several emails reguarding the issue forwarded them to gaile done all i can just need to wait and see.